We have made some changes to our regular protocols during the Covid-19 Pandemic to keep both our clients’ and staff’s safety in mind.

 

General Protocols

  • We do not provide emergency/same day services (other than Last Wishes Service)
  • We will comply with the 6 ft distancing requirement.
  • We will be masked up and ask that all pet owners who meet us be masked properly.
  • We are back to indoor appointments, but can accommodate back porch, garage, or outdoor appointments upon request.

 

Video Vet Appointments

  • Required for all new patients (other than Last Wishes service). Offered M-W of each week. Click here to get more information for First Time Patients.
  • Allows pet owner and Dr. Croom to decide what is needed for your Home Visit.
  • Is considered an Annual Visit, which provides a full year of prescription access from Dr. Croom’s online pharmacy.
  • We use Zoom for all of our virtual appointments which can be downloaded or used directly in your web browser. You will receive a specific link from us once you are scheduled.
  • Video visits are 20 minutes per pet, and you get Dr. Croom’s full attention and guidance.
  • If you do not have access to a web-camera enabled device, we can do virtual appointments via phone as well.

 

At-Home Vet Visits

  • Following the Video Visit, Dr. Croom and her Vet Tech, Toni schedule a date and time (range) that works for you.
  • You will be invoiced separately for the Home Visit (housecall fee + cost of services selected)
  • Home visits are offered Wednesday-Friday, often the same week as your video appointment.
  • For clients living farther than 20 miles outside of Portage, MI there is an additional fee based on distance.
  • We do provide vaccinations, heartworm and Lyme testing (immediate results), new puppy and kitten exams, and chiropractic.
  • For cats, all we ask is for a secure location that is secured and blocked off from fleeing the appointment.
  • If your pet is comfortable and can be secure in a hybrid space like a porch or garage, we can accommodate that as well.